Kimbro Air came out to my home and found, as I suspected, that my entire split heat pump had seen its better days. All of their employees beginning with their receptionist, the service man, Austin, and their installers, Terry and Keith worked very diligently with a true concern for me and my heat pump. Chad, the estimator, offered very competitive prices on the new and BEST unit to meet my needs that included a FULL 12 YEAR WARRANTY! Terry and Keith made sure that the new unit was working as it should. I expected it would be an all day installation; but, the new unit was in place exactly four hours later and included taking my old unit away! If I EVER have any problems with HVAC I know I will call the caring people at Kimbro! I recommend Kimbro Air above all other HVAC companies in Hendersonville and the greater Nashville area. This is a company that TRULY CARES about the customer! If I could rate them at 10 stars or above, I would.